SHIPPING POLICY
NolaCajun.com has a dedicated commitment to ensuring the safe and efficient delivery of our food products to your home or business. We are constantly developing and improving our packaging system to make our packages as light as possible to reduce the shipping cost to our customers. We are also constantly working with our shipping vendor to get the best shipping rates possible. NolaCajun.com takes pride in bringing the best shipping rates and service to our customers. For a more cost-effective shipping solution, please review our FedEx Ground® rate which is the lowest in the industry.
Non-Perishable Shipping
Our non-perishable items are shipped according to the following time table. We use plenty of bubble wrap and filler to ensure your products arrive to you in perfect condition.
Monday –Thursday - All orders placed before 12PM (CST) will be shipped the next business day
Thursday-Sunday - All orders placed after 12PM (CST) on Thursday will be shipped on Monday
Note: NolaCajun will do its best to follow the shipping time table above but the time table is just an approximated shipping schedule.
Perishable Shipping
All NolaCajun Turduckens, Turducken Rolls and Stuffed Chickens are shipped FedEx 2Day in order to provide you with the freshest possible product.
All other perishable items are shipped based on the shipping service you select and your location from our office in Louisiana.
Our perishable items are shipped according to the following time table.
Monday –Thursday - All orders placed before 12PM (CST) will be shipped the next business day
Thursday-Sunday - All orders placed after 12PM (CST) on Thursday will be shipped on Monday
Note: NolaCajun will do its best to follow the shipping time table above but the time table is just an approximated shipping schedule.
Note: NolaCajun will not ship a perishable item that will run over a weekend. This is done to ensure your perishable items will not arrive spoiled. Please keep in mind that if you select a shipping method for your perishable order that would run over a weekend, NolaCajun will make an effort to contact you to determine if you would like to change your shipping method. If we are unable to contact you in regards to changing your shipping method, NolaCajun reserves the right to ship your item the following Monday. If an order containing a perishable item is received and is in an unsatisfactory condition, notice by email to Sales@nolacajun.com must be placed within 24 hours of delivery otherwise the sale is final.
Nolacajun’s effective perishable packaging solution will ensure your products arrive frozen as they were intended. NolaCajun.com is not responsible or liable for deliveries where the customer is not available to receive the order. All perishable food orders are final. If our shipping vendor fails to deliver your package on time (and your perishables are spoiled), you will receive a refund for your order and shipping charges incurred. There are no product or money back guarantees on GROUND shipments. Please note that we do not ship perishable foods over the weekend.
Your Order Contains Perishable & Non-Perishable Items
If your order contains both perishable and non-perishable items, NolaCajun will ship your items in 2 separate shipments.
EMAIL NOTIFICATION ONCE ORDER PLACED
After your checkout process is complete, NolaCajun.com customers will receive an email notification stating the order is currently being processed. Once your package is ready for shipment, you will be notified via email with a tracking number that your order has been picked-up by FedEx. If you are unsure of when you will receive your shipment and would like clarification, please send an email to Shipping@nolacajun.com with your order number and name so we can further assist you.
DAMAGED PRODUCTS
All non-perishable items that were damaged prior to delivery must be noted in an email to sales@nolacajun.com within 7 days of its delivery. Otherwise the sale is final.
KING CAKES
All NolaCajun.com King Cakes are shipped NEXT DAY unless otherwise specified in the Delivery drop-down box. However, NolaCajun strongly recommends that king cakes are shipped NEXT DAY to ensure maximum freshness.
NolaCajun.com will ship king cakes Monday through Thursday during the Mardi Gras season only. All orders placed after 12:00 P.M. on Thursday will be shipped the following Monday. If an order containing a king cake is received and is in an unsatisfactory condition, notice by email to Sales@nolacajun.com must be placed within 24 hours of delivery otherwise the sale is final
MUFFULETTA BREAD
If an order containing muffuletta bread is received and is in an unsatisfactory condition, notice by email to Sales@nolacajun.com must be placed within 24 hours of delivery otherwise the sale is final. At that time, Nolacajun.com will make a determination of how to proceed.
Thanks for Shopping at NolaCajun.com!
