Shipping

Shipping Policy

NolaCajun.com has a dedicated commitment to ensuring the safe and efficient delivery of our food products to your home or business. We are constantly developing and improving our packaging system to make our packages as light and durable as possible to reduce the shipping cost to our customers. We are also constantly working with our shipping vendor to get the best shipping rates possible. NolaCajun.com takes pride in bringing the best shipping rates and service to our customers. For a more cost-effective shipping solution, please review our Economy rates which is the lowest in the industry.

Non-Perishable Shipping

  • All NolaCajun non-perishable items are shipped with FedEx, USPS or DHL.
  • Our non-perishable items are shipped according to the following time table for all shipping methods (i.e. Economy, Ground, Express, Overnight). We use plenty of bubble wrap and filler to ensure your products arrive to you in perfect condition. Monday –Thursday- All orders placed will ship the next business day. Friday-Sunday - All orders placed will ship on MondayNote: NolaCajun will do its best to follow the shipping time table above but the time table is just an approximated shipping schedule.
  • Overnight orders placed after 12:00pm CST will ship the next business day.
  • If an order containing a non-perishable item is received and is in an unsatisfactory condition, a notice by email to Sales@nolacajun.com must be placed within 24 hours of delivery otherwise the sale is final. A photo may be required.
  • If a non-perishable item is damaged in transit, NolaCajun.com reserves the right to credit the customer the cost of the product or re-send the item. If an item is sent twice and the delivery still arrives in an unsatisfactory condition, the customer will receive a credit for the damaged product.

Perishable Shipping

  • All perishable items are shipped based on the shipping service you select and your location from our office in Louisiana.
  • Our perishable items are shipped according to the following time table. Monday –Wednesday - All orders placed will ship the next business day Thursday-Sunday - All orders placed will ship on Monday Note: NolaCajun will do its best to follow the shipping time table above but the time table is an approximated shipping schedule.
  • Note: NolaCajun prefers to not ship a perishable item that will run over a weekend. This is because we want to ensure your perishable items will not arrive spoiled. Please keep in mind that if you select a shipping method for your perishable order that would run over a weekend, NolaCajun will make an effort to contact you to determine if you would like to change your shipping method. If we are unable to contact you in regards to changing your shipping method, NolaCajun reserves the right to ship your item the following Monday.
  • If an order containing a perishable item is received and is in an unsatisfactory condition, a notice by email to Sales@nolacajun.com must be placed within 12 hours of delivery otherwise the sale is final.  A photo may be required.
  • Perishable items are sold as is. Due to the perishable nature of the products sold, NolaCajun cannot accept returns on products and reserves the right to refund any money unless product damage has occurred.
  • Nolacajun’s effective perishable packaging solution will ensure your products arrive frozen as they were intended. NolaCajun.com is not responsible or liable for deliveries where the customer is not available to receive the order. All perishable food orders are final. If our shipping vendor fails to deliver your package on time (and your perishables are spoiled), you will receive a refund for your order and shipping charges incurred. There are no product or money back guarantees on GROUND shipments. Please note that we do not ship perishable foods over the weekend.
  • If a perishable item is damaged in transit, NolaCajun.com reserves the right to credit the customer the cost of the product or re-send the item.  If an item is sent twice and the delivery still arrives in an unsatisfactory condition, the customer will receive a credit for the damaged product.
  • Easter candy is suggested to be delivered using Express delivery.  The Easter candy is made of chocolate so it is prone to melt in high temperatures.  All orders not using FedEx Express shipping are not subject to a refund or re-shipment of order.

Your Order Contains Perishable & Non-Perishable Items

  •  If your order contains both perishable and non-perishable items, NolaCajun reserves the right to ship your items in 2 separate shipments that could arrive on different days.

Email Notification Once Ordered Placed

After your checkout process is complete, NolaCajun.com customers will receive an email notification stating the order is currently being processed. Once your package is ready for shipment, you will be notified via email with a tracking number that your order has been picked-up by shipping carrier. If you are unsure of when you will receive your shipment and would like clarification, please send an email to Shipping@nolacajun.com with your order number and name so we can further assist you.

King Cakes

  • All NolaCajun.com King Cakes are shipped EXPRESS (2-3 DAY) unless otherwise specified during checkout. However, NolaCajun strongly recommends that king cakes are shipped NEXT DAY to ensure maximum freshness.
  • NolaCajun.com will ship king cakes Monday through Thursday year-round. All orders placed after 12:00 P.M. on Wednesday will be shipped the following Monday.  If an order containing a king cake is received and is in an unsatisfactory condition, a notice by email sent to Sales@nolacajun.com must be placed within 12 hours of delivery otherwise the sale is final.  A photo may be required.

Muffuletta and French Bread

If an order containing muffuletta or french bread is received and is in an unsatisfactory condition, notice by email to Sales@nolacajun.com must be placed within 12 hours of delivery otherwise the sale is final.  At that time, Nolacajun.com will make a determination of how to proceed.  A photo may be required.

International Orders

NolaCajun.com does ship to over a hundered countries including APO/FPO addresses.  If you are experiencing any problems with placing your international order, please contact us at sales@nolcajun.com

Who Should I Contact With Questions About My International Order?

All inquiries regarding your international order should be directed to our sales team at Sales@nolacajun.com.

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